Overview:

As part of a men’s health group with 150+ locations, the practice faced key operational challenges, including patients reaching out after hours, overwhelmed front desk staff handling follow-ups, incoming calls, and repetitive tasks, and a high no-show rate. They also needed a self-scheduling solution to reduce staff workload and improve conversion rates from digital marketing campaigns. Holly proved to be the ideal solution, achieving a 28% patient conversion rate and saving 96 hours of front desk work through automation.

About the Practice:

Alissa Tyler opened her first men’s health. clinic in Austin, Texas, in 2023. She is part of a leading medical group with over 150 locations across the United States. Her clinic specializes in Testosterone Replacement Therapy, addressing conditions such as low energy levels, muscle loss, and depression. It also offers weight loss programs, shockwave therapy, vitamin wellness treatments, and erectile dysfunction care. With three locations and over 1,000 patients treated in her first year, Alissa plans to expand to a fourth location in 2025.

The Challenge:

Manual follow-ups were overwhelming, and the no-show rate was out of control.

• The front desk staff was swamped with manual tasks like follow-ups, calls, and rescheduling inquiries.

• Ineffective reminders raised the no-show rate wasting practice capacity and reducing profits.

• After-hours booking requests from patients went unanswered, resulting in missed opportunities.

• Attracting new patients through digital channels and self-scheduling on the practice’s website was a major concern.

The Solution:

Alissa took a hands-on approach to implementing Holly in her practice. The process was seamless, as Holly integrated with the existing EHR, DrChrono, with no need for additional applications. The front desk staff quickly adapted to Holly, which automated tasks like follow-ups, confirmations, and rescheduling, allowing the team to focus on in-person patients.

One of Alissa’s main goals was to reduce her no-show rate, which had risen to 28%. Holly efficiently reached out to patients who missed appointments via phone and text, encouraging them to reschedule or provide feedback, bringing the no-show rate down to 7%. Additionally, Holly’s customizable web scheduler, integrated into the practice’s website, offered patients the convenience of 24/7 self-scheduling. Alissa used this feature in her digital marketing campaigns to attract new patients while reducing the front desk team’s workload.

Going Forward:

Alissa’s men’s health practice used Holly to automate front desk tasks, reduce no-shows, and attract new patients through digital marketing with a custom web scheduler. This approach gave the practice a competitive edge by leveraging AI to enhance the patient experience, provide 24/7 access, and streamline operations streamline operations without disrupting existing without disrupting existing systems—allowing staff to focus on what matters most: their patients.

Impressed by these results, Alissa plans to introduce Holly at her fourth location, opening in June 2024. With strong support from Nimblr’s customer success team, she anticipates an even smoother implementation.

Her satisfaction is clear in the Her satisfaction is clear in the dozens of colleagues she dozens of colleagues she has referred to Holly, showcasing its benefits.